Training & Onboarding

White-glove training that actually works.

Role-based paths for radiologists, technologists, and admins. Structured pre-go-live prep, tiered go-live support, and continuous education through every feature release — backed by 24/7 support that lives up to the name.

See Sirona in Action

How Sirona is Different

Sirona leads onboarding. Not your IT team.

Legacy vendors hand over a manual and expect your IT team to figure it out. Sirona leads discovery, builds customized training roadmaps by role, certifies super-users, and runs hands-on go-live support. We own the outcome.

How Sirona's training model works

From discovery through 12+ months of ongoing support, training is built into implementation — not bolted on as a separate line item.

Discovery & Workflow Assessment

On-site visits to understand your workflows, imaging protocols, reading patterns, and IT infrastructure. Training is designed around how your team actually works.

Super-User Training Program

2–3 radiologists per site are certified as super-users over 4–6 weeks pre-go-live. They become your internal champions and workflow experts.

Workflow Validation Sessions

Super-users test real clinical workflows ~1 month before go-live. Sirona observers refine training based on how your team actually reads.

Tiered Go-Live Support

Week 1: 24/7 on-site or remote. Weeks 2–4: extended hours. Weeks 5–12: business hours. Month 4+: standard support, no extra cost.

Ongoing Feature Education

When Sirona releases new features, your team learns through webinars, demo sessions, and hands-on workshops. Training continues indefinitely.

24/7 Support Complements Training

Sirona's 24/7 support team is available round-the-clock. Training gets you live. Support keeps you running and improving.

Built for how radiologists actually work

White-glove service, role-based paths, and speed-to-competency — working together end to end.

Pre-Go-Live Training

Pre-go-live: super-users, then staff

Sirona trains 2–3 super-user radiologists for 4–6 weeks on the full system, then runs workflow validation ~1 month before go-live. Staff training follows by role. By go-live, your team is trained and confident.

Super-user certification (40+ hours)

Role-specific curricula for radiologists

Workflow validation with Sirona observers

Training materials customized to your practice

Go-Live Support

Go-live: tiered support keeps you moving

Week 1 post-go-live is 24/7 — Sirona engineers on-site or remote for any question. Support tiers scale down as your team gains confidence, never leaving you alone during the learning phase.

Week 1: 24/7 on-site or remote support

Weeks 2–4: extended hours (6am–10pm)

Weeks 5–12: business hours (8am–6pm)

Month 4+: standard support at no extra cost

Ongoing Education

Ongoing: new features, refreshers, improvement

Training doesn't end at stabilization. New features, refresher sessions, new-staff onboarding, and best-practice workshops run continuously — so adoption stays high and your practice keeps improving.

Feature-specific webinars and demos

Quarterly refresher sessions

Structured new-staff onboarding

Best-practice workshops and peer learning

Super-User Deep Dive

The super-user certification pathway

Super-users complete a 40+ hour curriculum covering configuration, troubleshooting, advanced workflows, and edge cases. They unlock faster staff training, lower support dependence, and a durable internal knowledge base that compounds over years.

40+ hour certified curriculum

Configuration, troubleshooting, advanced workflows

First line of escalation for staff questions

Practice-owned expertise that outlasts any vendor

Training outcomes that matter

Weeks

to single-site go-live — not the year-plus of legacy PACS

Day 1

staff reading confidently after role-based training

3

support tiers (24/7 to standard) based on need

Training that makes the difference

Who We Are to Our Customers

“The experience of working with Sirona has been phenomenal. You guys are easily the most responsive team that I've worked with in regards to IT. When I say there's an issue, you guys are on it right away. That has been just amazing. Every other place should look at Sirona as an example.”

Dr. Casey Cotton

ERA

Bringing disparate sites together

“Sirona integrated with our outreach sites, which are very different sites, and they all have different processes. I'm happy to report that Sirona took care of it. I didn't really have to do any boots on the ground or any projects with it. Just their ability to communicate with a variety of different people that look at the world differently was quite remarkable... Since Sirona, I've seen the radiologists' attitudes and appreciation of work improve.”

Linda Mason

Director of Operations, ERA

See implementation stories

FAQs

How long does the training process take from start to go-live?

Single-site implementations typically go live in a matter of weeks; multi-site takes somewhat longer. The path runs discovery, super-user training, staff training, and workflow validation before go-live — dramatically faster than the year-plus timelines typical of legacy PACS.

What is a super-user, and why does Sirona recommend them?

Super-users are 2–3 radiologists per site trained deeply on the full Sirona system for 4–6 weeks pre-go-live. They learn configuration, troubleshooting, and edge cases, then test real clinical scenarios during workflow validation. After go-live, they're your internal champions — leading refresher training and handling first-line workflow questions.

What if we can't dedicate radiologists to super-user training?

Super-user training is part of Sirona's standard onboarding — Sirona covers the cost and coordinates with your team. Many practices backfill with locums or adjust reading schedules during the 4–6 week window. The ROI is significant: super-users become your internal knowledge base and accelerate adoption across the entire practice.

What happens after go-live? Does training stop?

No. Training is ongoing. When Sirona releases new features, your team learns them through webinars, demos, and workshops. New staff get structured onboarding. Quarterly refreshers keep skills sharp. Training is a continuous practice, not a one-time event.

Is 24/7 go-live support really included?

Yes. For the first 7 days post-go-live, Sirona provides 24/7 support — on-site or remote — with a dedicated engineer for critical issues. Weeks 2–4 are extended hours (6am–10pm). Weeks 5–12 are business hours. Month 4+, standard support continues at no additional cost.

What training materials does Sirona provide?

Role-specific video modules, quick-reference guides, and scenario-based practice exercises, all customized to your practice's workflows and integration setup. Super-users get comprehensive documentation; staff radiologists get focused reading-workflow guides; techs get protocol management; admins get configuration and analytics. All materials remain available post-go-live for ongoing reference.